Magento Support & Maintenance Services

To ensure your online store continues to improve and grow, a proactive approach is required. That’s why as an agency, we never take our eye off the ball. Our commercially minded team of Magento specialists always have a plan, and so you benefit not only from urgent fixes, security updates and platform maintenance, but a strategic development roadmap to aid growth too.

The eCommerce industry is fast paced, customer shopping behaviours are constantly changing, and new technology is being brought to market all the time. To stand out from your competitors, you need a Magento Agency that knows the industry inside out and can be responsive to both customer and eCommerce trends, accounting all the time for what’s coming next and making sure you’re fully aware of your options.

With us, you’ll never have to guess.

See Our Work

Flexible Magento Support Packages Built To Meet Your Needs

Your eCommerce business is bespoke and so the support you receive from your agency should be too. Whilst we follow the traditional method of Magento Maintenance and Support retainers, we’ve ensured each one can be tailored to the support your team needs and the performance of your Magento store. What’s more, we don’t tie you into long contracts. We believe you should have freedom over your eCommerce journey, and that’s why we offer 30 day rolling contracts to all our merchant partners.

Magento Upgrades
General Support & Maintenance
Magento Conversion Rate Optimisation
Magento Custom Feature Development
Third Party System Integrations
Magento Security Patches
And much much more...

The Only Magento Agency You Will Ever Need

One of the biggest reasons merchant/agency relationships breakdown is due to lack of communication and clarity on where time is being spent. That’s why we put communication at the heart of our Magento Support and Maintenance service.

Dedicated Slack Channel

Because who doesn’t love being able to communicate professionally via mobile? Using slack to communicate means when those questions or ideas arrive, we can document them straight away and begin the conversation.

24-7 Live Updates

Imagine being able to see what’s happening, 24/7. Well now you can. For every merchant, we create a dedicated Trello Board, giving them access to the entire scope of work.

Dedicated Project Manager

There’s nothing worse than being passed around. It limits working relationships being built, which hinders success. That’s why you always get a dedicated project manager who acts as your point of contact for as long as you partner with us.

Quarterly Strategy Call

Larger businesses often need enhanced support with their Magento site due to complexity and higher traffic. That’s why with our gold level retainer option, we pre book quarterly strategy calls, allowing us to plan together for what’s next and why.

Fortnightly Progress Calls

We don’t pester, we don’t call out of the blue, and we don’t leave you wondering when you will hear from us. Instead, we schedule two-week progress calls in advance, so you always know when to expect an update.

Monthly Reports

We’re big on results, so we take time to report each month the impact our work has had on your store.

Agency Partnership

We communicate regularly with your marketing agency, providing them with the technical support and guidance they need, when they need it.

An Extension Of Your Team

We don’t like to be referred to as “your agency” we prefer “your development team”. We look to come on board as an extension of your existing team working closely within your business with all internal stakeholders.

Trusted By Leading eCommerce Merchants